I contacted HM online about servicing my elder Porsche after reading the online reviews, and received a phone call to discuss within 1 hour. I then received a quote for the work within 24 hours, very detailed and reasonable, inline with other estimates. No pressure at all, let us know to proceed. So, sight unseen, I went with them and scheduled. They came to my house and picked up my car in AM. HM called me next afternoon that car was done, come pick it up "at my leisure" (in so many words from Chelsea). When I picked up the car I was greeted right away by my contact Jacob, and Chelsea (his handler?), and was shown the removed parts, explanations, etc. Then a review of the multi-point inspection was very thorough (Chelsea and Jacob), with photos, etc. Even though a few minor items were found during inspection, there was no pressure to have them do the fixes. Very impressive overall experience, would highly recommend.