Essential Questions to Ask When Selecting a New Auto Mechanic

You have just moved to a new city, and it is time to find a reliable auto mechanic to service your car. But with so many options, how do you select the right shop? Asking the mechanic the right questions ahead of time will help ensure you find one that meets your needs and provides top-notch service.

WHAT TYPE OF CERTIFICATIONS DO YOUR MECHANICS HAVE?

When entrusting your vehicle to a new shop, you will want confirmation that the mechanics working on your car are qualified experts. Feel free to inquire about certifications like ASE Blue Seal credentials. The ASE (Automotive Service Excellence) certification process tests mechanics on their knowledge of things like engine repair, emissions systems, and HVAC service. Blue Seal certified means the auto mechanic passed testing on all automobile systems. Mechanics with these qualifications have demonstrated thorough understanding and competence.

DO YOU OFFER WARRANTIES ON PARTS AND LABOR?

Reputable shops will guarantee their repair work and the parts they install. Most offer a 12-month, 12,000-mile parts and labor warranty. This protects you from defects or premature part failures. Be wary of any auto mechanic that does not back up their work with a warranty. Also, ask what exactly is covered under warranty to avoid surprises later.

HOW DO YOU DETERMINE WHAT REPAIRS ARE NEEDED?

Quality auto repair shops have standardized processes for assessing repair needs. Typically, they will test drive the vehicle, perform computerized scans, visually inspect various components, and thoroughly test parts exhibiting abnormal wear. Understanding their diagnosis approach can help you gauge the auto mechanic’s diligence and technical capabilities. Ask if you can see an example inspection report to understand better how recommendations are made.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Ask ahead of time about accepted payment types before any major repairs. Most shops accept major credit cards, personal checks from established customers, and cash. Many also offer convenient auto financing options to help you budget extensive repairs that may be needed. Knowing your choices will allow you to select a shop that works with your preferred payment method.

DO YOU OFFER SHUTTLE SERVICES OR LOANER VEHICLES?

If your car will be in the shop for hours or days, inquire whether complimentary shuttle rides are available to transport you to work or home. Larger shops may also have loaner or rental cars, so you are not stranded while waiting for repairs. Understand all the amenities offered so you can plan accordingly while your vehicle is being serviced.

HOW DO YOU KEEP CUSTOMERS INFORMED ON REPAIRS?

Communication is critical when repairs drag on longer than anticipated. Quality shops will provide frequent progress updates so customers know what’s happening with their vehicles. Ask how they notify clients about changing job timelines, parts delays, new diagnostic findings, and added repairs. Also, understand when and how you can reach out to check your status so you don’t feel left in the dark.

SCHEDULE AN APPOINTMENT TODAY

Finding an auto mechanic you can trust requires evaluating shops thoroughly. Get answers to key questions about certifications, warranties, processes, payment options, amenities, and customer communication. Although this takes diligence on your part upfront, it reveals a shop’s competency, transparency, fair pricing, and dedication to quality service . Do not leave your car’s care to chance – take the time to vet potential mechanics carefully. When you’re ready to connect with a highly-skilled, customer-focused auto shop that will meet your needs, call HM Motor Works in Merrimack, NH, at (603) 881-7755 to schedule an appointment . We look forward to delivering exceptional service and repairs to you.

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